דרושים ב-Salesforce ב-Thailand, Bangkok

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Scope:

• Serve as the Trusted Advisor to the aligned ESMB Sales leaders on all pipeline related topics, including both pipe generation and pipe progression, across all horsemen

• Define & own the operational cadence linked to programmatic & scalable pipegen and pipe progression activities to ensure flawless execution against quarterly priorities, including pipe councils, pipe generation days, pipe progression days, etc.

• Develop specialised sales plays based on business priorities across various industries, segments, and geographies

• Align and collaborate with other Sales Programs teams locally and globally, as well as cross functionally with Enablement and Marketing, to deliver pipeline health improvements at scale

• Act as a forcing function looking to always improve and scale best practices in programs execution

• Own strategic projects to drive long-term transformation & evolution regarding becoming more programmatic with pipegen and pipe progression across the team

Skills/Expertise Required:

• Prior experience in sales programs / demand generation roles within a high growth SaaS company

• Track record of building strong relationships with and presenting to senior stakeholders in commercial functions, pipeline emphasis preferred

• Strong communication skills. Ability to translate analysis into easily digestible messages and make succinct recommendations

• Demonstrable program management experience in a sales environment; fully knowledgeable of all steps of the sales cycle from lead generation to closing

• Strong ability to drive best practice in execution acting as an excellent team player, collaborating with a set of diverse functions and groups

• Strong time management and organisational skills.

• Ability to work independently with a high degree of accountability

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We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

• Based in Bangkok, Vietnamese Language Skills mandatory
• Visa & Relocation Support possible for the right candidate

Key Responsibilities and Impact:

• Relationship Management: Develop and maintain relationships with key business and IT partners to understand their goals and priorities.

• Value Realization: Help customers achieve their business outcomes by coordinating Signature Success services, providing proactive feature guidance, and advising on new Salesforce releases.

• Technical Expertise: Act as a trusted advisor on the Salesforce platform, with a specific focus on Sales Cloud, Service Cloud, or Financial Services Cloud capabilities and best practices . Translate business needs into technical solutions within the Salesforce ecosystem.

• Proactive Support: Identify potential challenges and risks related to the customer's Salesforce implementation, reinforce the value of technical recommendations, and proactively set customers up for success.

• Incident Management: Provide regular updates and communications during infrastructure service degradations affecting the customer's Salesforce instance, partnering with internal teams for resolution. Track root cause analysis and communicate findings to customers.

• Advocacy: Act as a customer advocate during the triage and resolution of high-severity cases related to their Salesforce platform usage.

• Value Communication: Clearly communicate the value of Signature Success to ensure customer renewals.

• Collaboration: Work closely with internal teams (e.g., Support, Product, Sales) and external partners (including ISVs) to address customer needs related to their Salesforce solutions.
  

Technical Requirements:

• Salesforce Platform Experience: hands-on experience working directly with Salesforce Sales Cloud, Service Cloud, or Financial Services Cloud , including configuration, implementation, or technical management.

• Broader CRM Experience: Experience with application development, configuration, or implementation within other enterprise CRM systems, such as SAP CRM or Oracle Siebel/Fusion CRM , is beneficial.
  

Additional Requirements (Broader CSM Skills):

• Experience in Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, or Technical/Solutions Architecture, particularly within the CRM domain.

• Exceptional communication and presentation skills at all organizational levels, including executive and C-level.

• Ability to analyze technical concepts (especially related to Salesforce CRM) and translate them into business terms, and vice versa.

• Knowledge of software development processes and design methodologies as they apply to CRM implementations.

• Experience leading cross-functional teams to resolve customer needs or projects.

• Fluency in Vietnamese language is required

Preferred Requirements:

• Relevant Salesforce certifications are highly desirable, such as:

  • Salesforce Certified Administrator

  • Salesforce Certified Sales Cloud Consultant

  • Salesforce Certified Service Cloud Consultant

  • Salesforce Certified Financial Services Cloud Accredited Professional (or related FSC certs)

  • Salesforce Certified Platform App Builder

• Deep knowledge of Salesforce products and features, capabilities, best use cases, and deployment strategies within Sales, Service, or Financial Services contexts.

• Experience working with Enterprise-level customers.

skills. They need significant hands-on experience with core Salesforce CRM platforms (Sales Cloud, Service Cloud, or FSC), potentially supplemented by experience with other enterprise CRMs like SAP or Oracle. Holding relevant Salesforce certifications and fluency in Tagalog are key requirements for the role. The ideal candidate is passionate about driving customer success within the Salesforce ecosystem, proactive in their approach, and adept at managing complex technical and business requirements for large enterprise clients.

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Posting Statement

Job Category

Job Details

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

• Salesforce technical skills required
• Seeking Vietnamese/Thai and English language skills
• Based in Bangkok, looking after Partners in ASEAN
  

The Delivery Architect will work across the Vietnam, Thailand & the ASEAN region and operating units to identify potential risk in implementations during the project life cycle. You will provide proactive and reactive implementation and architectural direction specialized to prioritized products. Working alongside Partner Success, the Delivery Architect supports established and emerging key partners and their Partner success strategies, ensuring global coverage of our risk and growth opportunities in the ecosystem

Key Responsibilities:

• Collaborate with partners to provide implementation and technical advisory at points in time during the pre sale and delivery phases of Salesforce implementations (approach, use cases, architecture, delivery plans).

• Identify the risks, assess progress and provide guidance and enhancements needed on implementation and architectural best practices.

• Identify the gaps and enhancements needed on technical and architecture best practices. Work with Partner Success teams across Sales / Delivery / Regions / Scale Programs to incorporate materials as needed for scaled partner success.

• Provide point in time reviews of partner & customer project deliverables (e.g. approach, architecture, staffing plans) to assess progress, provide guidance, assess risks and help address critical issues.

• Identify Success Plan needs & work with partners to position appropriately for the success of the customer.

• Work in partnership with Alliance and Channel (A&C) teams, customer account teams and CSG to mitigate and help resolve red accounts and escalations for assigned partner projects.

• Provide product & partner insights to leadership as part of continuous improvement and evolution of partner success. Liaise with Product as needed during or after implementations to relay Partner feedback

• Simultaneously engage across multiple projects and partners.

Typical Scenarios:

• Leverage customer success plans to compliment partner delivery and mitigate technical and delivery risk.

• Support partners during pre-implementation scoping and planning to set delivery up for success, eliminating issues before they occur, increasing customer success, reducing escalations, and unlocking growth.

• Identify opportunities for Services co-delivery with partners (e.g. supplement teams with deeper architectural knowledge for complex features and use-cases) and support onboarding and ways of working discussions.

• Provide insights based on experience in the field with partners to support scale plays and other programs to address common challenges across the ecosystem e.g. new product features or regional challenges with specific product sets.
  

Requirements

• Extensive experience in consulting, technical support, account management or project management — with Salesforce or related applications in a SaaS environment.

• Ideally, fluent Vietnamese/Thai + English language skills

• Consultative and customer focused approach

• Working technical knowledge of Salesforce Core products, best use and how to design, develop and deploy, including knowledge how to integrate the Salesforce platform and ecosystem.

• Professional Services environment experience, ideally within the Salesforce ecosystem.

• Experience and understanding of one or more Salesforce products/platforms including Core Sales and Service Cloud, Salesforce Field Service, Marketing Cloud, SFI, Commerce Cloud, Data Cloud / AI highly recommended.

• Salesforce certifications for Core products (Salesforce Certified Administrator, Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant, Salesforce AI Associate, Salesforce Data Cloud Consultant)

• Experience/certified with multiple project delivery methodologies e.g. Scrum or PMP would be beneficial.

• Experience with large scale, technologically sophisticated accounts, who constantly challenge product capabilities

• Strong communication skills to present and influence credibly at all levels of the organisation, including executive and C-level

• Competence in analysing technical concepts and translating them into business terms, mapping business requirements to technical features
  

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the delivery of an excellent customer experience to customers and prospects aligning to business requirements and goalsand orchestrate an internal and external ecosystem of partners able to co-deliver with you along the Sales cycle

to coach the team in developing value led demos and presentations that help customers understand the value of the Salesforce platform and the advantages over competitors Forward Thinker with a passion for Technology and Innovation in Cloud Computing and the benefit this brings

- Solid understanding of industry trends and market opportunities to develop new products and solutionsSkills and Requirements

Prior experience as a Solution Engineering Manager ( 2 or more years of experience in managing teams) or Team Lead experience is preferredof the Salesforce platform or CRM applications would be advantageous

Deep knowledge of the Thailand, Indonesia and Pakistan markets including existing relationships with large enterprisesorientated, broad-based pre-sales, or consulting experience in solution selling in ASEAN marketsconsistent track record of building relationships at C-level and using these to successfully negotiate and se

for technology and innovation, and a proven “forward thinker”on experience working with a variety of technology stacks and preferably has working experience in SaaS platforms

in Thai and English language is essential

to travel to Vietnam around twice a monthabreast of market trends and product & competitor landscapes

*LI-MB #LI-KUA

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Responsibilities :

• Lead a dedicated customer set (region or vertical) in the SMB space being responsible for the full sales cycle. You coordinate several sales projects simultaneously and are fully responsible for your customer.

• Own the entire sales process to ensure delivery against key performance metrics, with a strong emphasis on new business, while growing existing accounts.

• Use your solution selling expertise to respond efficiently to customer needs and identify business potential to create a strategic, long-term partnership with your customers.

• Strengthen client relationships through regular engagement and face-to-face meetings

• Prioritise and lead industry events and user groups to generate market interest.

• Work in partnership with our team of Business Developers, Pre-sales, and Marketers for all sales leads and sales opportunities.

• Building account strategy and territory plan for the Thailand/ Vietnam Market

Required Qualifications:

• Proven track record of success in full cycle sales

• Credibility at all levels and evidence of building positive relationships internally and with the customer.

• Effective communication skills with the ability to build influential relationships and deliver results in a cross-functional environment.

• Successful history of net direct new business sales , proving consistent delivery against targets.

• High motivation, resilience and ambition to build a career at Salesforce.

• FluentinEnglish and Thai/ Vietnam.

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