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Tesla Sr Energy Customer Support Specialist United States, New York, Buffalo 925558411
13.08.2024
What You’ll DoWhat You’ll Bring
- Achieve minimum expectations on all Key Performance Indicators, monthly and quarterly
- Provide excellent customer service that is focused on the person as well as the solution
- Maintain and follow through on ongoing customer concerns until issue is resolved
- Work with various Tesla partners, such as scheduling, maintenance, process development, etc.
- Address tasks in a timely manner
- Proactively self-educates and maintains expectations regarding training, courses, and procedural/policy updates
- 1 year of call center experience or equivalent
- Proven track record of excellent customer quality and productivity expectations
- Receptive to constructive feedback
- Thinks outside the box & takes initiative
- Experience with Windows and MS Office applications
- Excellent judgement in solving critical problems
- Ability to adapt in a fast pace changing environment, team player attitude is a must
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