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Tesla Energy Customer Support Specialist Italian Speaker Netherlands, North Holland, Amsterdam 75655382
13.08.2024
What You’ll DoWhat You’ll Bring
- Provide the highest level of verbal and written (technical) customer support via telephone and email systems
- Evaluate the needs of customers & installers and work in a creative, proactive manner to resolve technical and general support enquiries for our Energy products
- Determine the best course of action for all support activities Communicate customer & installer concerns escalation team and others as necessary to resolve issues
- Accurately record issues and data into CRM/Support Systems
- 2+ years of experience in a customer support role, experience in a technical environment is considered a plus
- Excellent written and verbal communication in English and Italian
- Ability to multi-task, prioritize, and manage time effectively
- Familiarity with Customer Relationship Management systems and practices
- Follow oral and written instructions with attention to detail
- Establish and maintain positive, cooperative, working relationships
- Work in a team-based environment and achieve common goals
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