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Apple Enterprise Technical Support Engineer - Tier Australia, New South Wales, Sydney 917423689
06.07.2024
Key Qualifications
- Ability to collect information and engage in complex problems as well as willingness to work with team members asking and answering inquiries.
- Experience with integrating, aiding support for and troubleshooting Apple products in dynamic environments.
- Experience using client and device management tools such as Mobile Device Management software and supporting and troubleshooting Microsoft and UNIX operating systems and directory services.
- Knowledge of UNIX command-line, scripting, backup/restore operations, network storage troubleshooting a plus.
- Self starter with excellent Enterprise level customer-facing interface skills along with excellent written and verbal communication.
- Senior-level department server administration experience is a plus.
- Occasional (scheduled) domestic and international travel, after-hours, weekend, and on call duty rotation.
Education & Experience
BA/BS preferred plus relevant experience in a customer service/support environment.
Additional Requirements
- Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace.
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