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Tesla Technical Support Tier Specialist II 
Australia, Victoria, Melbourne 
861842059

13.08.2024
What You’ll Do
  • Provide top-tier customer support via inbound calls and emails.
  • Educate installers and customers to ensure confidence in their residential energy storage systems.
  • Assess whether issues can be resolved remotely or if further service and diagnostics are necessary.
  • Escalate complex concerns to Tier2 support, Service Engineering or Field Service teams as needed.
  • Accurately document issues and data in the CRM database.
  • Flexibility to work a shifted schedule as support demands increase.
What You’ll Bring
  • Bi-lingual candidates (Japanese, Mandarin, or Thai a strong plus)
  • Minimum of 3 years of relevant experience, ideally with an electrical or engineering background.
  • Excellent written and verbal communication skills in English.
  • Outstanding customer service skills.
  • Ability to effectively prioritize and manage shifting priorities.
  • Experience with CRM systems and the MS Office Suite.
  • Background in the energy industry or technical support is preferred.
  • Understanding of distributed generation and/or energy storage systems is an advantage.
  • Attention to detail in following oral and written instructions.
  • Enthusiasm for learning new and innovative technologies.
  • Willingness to assist and mentor team members.
  • Ability to establish and maintain positive, cooperative working relationships.
  • Capable of handling multiple priorities, organizing workload, and meeting deadlines.
  • Team-oriented with a focus on achieving common goals.