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Tesla Technical Support Tier Specialist II Australia, Victoria, Melbourne 861842059
13.08.2024
What You’ll DoWhat You’ll Bring
- Provide top-tier customer support via inbound calls and emails.
- Educate installers and customers to ensure confidence in their residential energy storage systems.
- Assess whether issues can be resolved remotely or if further service and diagnostics are necessary.
- Escalate complex concerns to Tier2 support, Service Engineering or Field Service teams as needed.
- Accurately document issues and data in the CRM database.
- Flexibility to work a shifted schedule as support demands increase.
- Bi-lingual candidates (Japanese, Mandarin, or Thai a strong plus)
- Minimum of 3 years of relevant experience, ideally with an electrical or engineering background.
- Excellent written and verbal communication skills in English.
- Outstanding customer service skills.
- Ability to effectively prioritize and manage shifting priorities.
- Experience with CRM systems and the MS Office Suite.
- Background in the energy industry or technical support is preferred.
- Understanding of distributed generation and/or energy storage systems is an advantage.
- Attention to detail in following oral and written instructions.
- Enthusiasm for learning new and innovative technologies.
- Willingness to assist and mentor team members.
- Ability to establish and maintain positive, cooperative working relationships.
- Capable of handling multiple priorities, organizing workload, and meeting deadlines.
- Team-oriented with a focus on achieving common goals.
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