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Tesla Technical Support Tier Specialist III 
Australia, Victoria, Melbourne 
802718538

Yesterday
What You’ll Do
  • Provide the highest level of customer support by answering inbound calls and emails
  • Evaluate the needs of customers and work in a creative, pro-active manner to resolve technical issues with the battery systems
  • Educate our Installers and customers so they have optimal confidence in the operation of their energy storage system
  • Determine if a technical solution can be resolved via phone or if service or further diagnostics is needed
  • Communicate customers concerns with NOC Managers, Service Engineering, or Field Service as necessary
  • Accurately record issues and data into CRM database
  • This role may require a shifted workweek and support grows
What You’ll Bring
  • Minimum 2 year of relevant work experience, preferably with an electrical or engineering background
  • Excellent written and oral English communications skills
  • Excellent customer service skills
  • Ability to prioritize effectively and handle shifting priorities
  • Experience with CRM systems and MS Office Suite
  • Energy industry experience or background in technical support or call center environment preferred
  • Understanding of distributed generation and/or energy storage systems preferred
  • Ability to follow oral and written instructions with attention to detail
  • Willingness to learn about new and innovative technologies
  • Willingness to assist and teach others on the team
  • Establish and maintain positive, cooperative, working relationships
  • Effectively handle multiple priorities, organize workload, and meet deadlines
  • Work in a team-based environment and achieve common goals