Responsible for the renewal of software services and support subscription contracts in assigned regions; this includes providing quotes to the assigned Distributors
Responsible for upselling to customers, identifying opportunities for cross-selling and technology refresh
Develops sales opportunities by researching and identifying potential accounts; building rapport, providing technical information and explanations; preparing quotations
Outbound calls to existing customers for the purpose of selling services and support renewal contracts, upselling & cross-selling
Manage End-user, Reseller & and distributor expectations and 24-hour response time on enquiry (SLA)
Handles customer and partner inquiries related to quotes, pricing, co-terming, up-selling, and reinstatement of software services and support subscription contracts
Positively interacts and collaborates with Customers, Partners, and Distributors
Identifies and pursues subscription contracts reinstatement opportunities
Assists in the negotiation of software services and support subscription agreements
Work closely with Distributors, Account Managers, and Sales Engineers to ensure sales closure
Responsible for providing adequate training to partners on the Renewals Tool and responsible for managing inquiries on renewals
Track and measure daily sales goals via the Salesforce database
Maintain CRM Hygiene on Pipeline updates, Account Information, and Customer information
Qualifications
Experience in selling software services and support subscription renewal is highly desired
Experience in sales or sales engineer roles in IT industry is desired.
Strong communication and interpersonal skills and comfortable to call or meet customers
Ability to articulate the product’s different features, and answer any questions customers might have
Strong negotiation and closing sales skills
Strong attention to details
Self-motivated, upbeat, organized, and highly persistent in follow-ups
Fluent in Hindi and English
Proficiency in Microsoft Excel is highly desired
Knowledge of Salesforce is preferred
What you'll get in return
Exposure to award-winning technologies in the exciting and growing Cyber Security industry
Work-life balance
Work with and build long-lasting relationships with a team of brilliant people