Cisco Renewals Manager 

China, Shanghai 

545133513

Key Responsibilities:

Manage Renewal Process: Oversee the entire renewals process from initiation to closure, ensuring timely renewals of service contracts, subscriptions, and agreements.

Process Improvement: Continuously improve the renewals process by identifying bottlenecks, implementing best practices, and leveraging new tools and technologies.

Risk Management: Identify and mitigate risks associated with renewals, such as potential churn or dissatisfaction, by proactively addressing customer concerns.

Qualifications:

Experience: Proven experience in renewals management, account management, customer success, or a related role. Experience in the technology or software industry is a plus.

Excellent communication and negotiation skills.

Analytical mindset with the ability to interpret data and generate insights.

Proficiency in CRM software (e.g., Salesforce) and other relevant tools.

Strong organizational and time management skills.

Detail-oriented and process-driven.

Proactive problem solver with a positive attitude.