Elastic Renewals Manager 

Spain, Catalonia, Barcelona 

795356402

Key responsibilities will include spearheading and refining renewals best practices, which are critical to serving our customers most effectively and ensuring their continued partnership with Elastic.

• Undertaking significant renewals projects as part of laying the foundation for a top-tier Renewals team.
• Engaging directly with Elastic's client base in your assigned territory, maintaining and growing client relationships.
• Working collaboratively with various departments including Customer Engineering, Sales, Legal, and Cloud teams to optimize the customer lifecycle.
• Delivering a consistent and seamless customer experience, reflecting the high standards of the Elastic brand.
• Contributing to Elastic's growth by not just listening but actively responding to employee feedback and innovation.
• Providing a seamless customer journey, identifying opportunities for maximising customer experience whilst optimising contract renewals.
• Boost customer retention using impactful telephone, video, and email sales strategies, while simultaneously reducing customer churn and shrinkage.

• At least 3 years of experience within a renewals team in a fast-paced SaaS environment.
• A driven and inquisitive mindset with a strong sense of pride in your professional output.
• Demonstrable commercial acumen with an expansive approach to problem-solving
• Fluency/Professional proficiency in German

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Applicants have rights under Federal Employment Laws; view posters linked below: Poster; Poster; Poster and (Poster)

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic