מציאת משרת הייטק בחברות הטובות ביותר מעולם לא הייתה קלה יותר
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About the Role:You will be measured on renewal rate, contract term length, and KSO (Key Strategic Objectives) driving specific sales goals of your renewals and ability to negotiate favorable terms.
Job Responsibilities:
Drive all managed renewals thoroughly in assigned territory by identify risk as early as possible as well as generating revenue growth opportunity via add-on, upsell, upgrade, price adjustment
Achieve or exceed monthly renewal targets and provide senior management with an accurate forecast and risk analysis of all assigned accounts
Develop and execute win/win negotiation strategies for contract renewals that maximize contract value while protecting and enhancing the customer relationship
Build strong working relationships across Sales and Customer Success Group Leadership
Closely monitor at risk accounts. Work with Customer Success, Support, and Services leadership to resolve customer issues and help remove barriers for the team
Serve as point of escalation for critical customer issues; provide summary of the overall ‘health’ of the account and use of our services
Answer customer questions and successfully negotiate issues related to renewal contracts
Attend and lead monthly regional calls to discuss renewal forecast, top renewals, at risk accounts (if required)
Help develop and educate renewal best practices across the team
Maximize account growth opportunities by playing an active role on the account team and helping to identify upsell/cross-sell opportunities upon contract renewal
Own, drive and manage the renewals process in collaboration with the account team
Work with internal resources (Competitive Intelligence, Pricing, Product Management, Customer Success, Account Executives, etc…) to develop comprehensive 'win' strategies for renewals
Identify customer requirements, uncover roadblocks, and demonstrate strong account management capabilities to drive renewal to on-time closure
Communicate risk clearly and take the lead in developing resolution strategies
Accurately maintain a rolling 90 day weekly forecast of renewals of your territory
Required Skills/Experience:
High-level fluency in Korean and Japanese language (speaking, reading, writing, listening)
Excellent verbal and written English communication skills (TOEIC 730+ )
5 years of relative experience in sales/account and/or renewal management in software or SI/solution Selling industry
Vast knowledge and experience of working with Business Applications (CRM/SFA/MA experience as user/sales is preferable)
Fundamental understanding ofproduct solutions
Strong organizational skills with the ability to manage multiple projects simultaneously
Great interpersonal skills, including the ability to establish and maintain effective working relationships with others
Strong negotiation skills that allow for value-based contract negotiations
Knowledge of restructuring contract term and condition related to legal, finance and billing
Proficient in utilizing Excel, Word, PowerPoint, Google Apps)
Bachelor Degree Holder
Target Product:
Slack, Salesforce, Marketing Cloud
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Posting Statement
does not accept unsolicited headhunter and agency resumes.
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