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Salesforce Renewals Manager 
Japan, Tokyo 
262573138

20.03.2025

Job Category

Job Details

About the Role:

You will be measured on renewal rate, contract term length, and KSO (Key Strategic Objectives) driving specific sales goals of your renewals and ability to negotiate favorable terms.

Job Responsibilities:

  • Drive all managed renewals thoroughly in assigned territory by identify risk as early as possible as well as generating revenue growth opportunity via add-on, upsell, upgrade, price adjustment

  • Achieve or exceed monthly renewal targets and provide senior management with an accurate forecast and risk analysis of all assigned accounts

  • Develop and execute win/win negotiation strategies for contract renewals that maximize contract value while protecting and enhancing the customer relationship

  • Build strong working relationships across Sales and Customer Success Group Leadership

  • Closely monitor at risk accounts. Work with Customer Success, Support, and Services leadership to resolve customer issues and help remove barriers for the team

  • Serve as point of escalation for critical customer issues; provide summary of the overall ‘health’ of the account and use of our services

  • Answer customer questions and successfully negotiate issues related to renewal contracts

  • Attend and lead monthly regional calls to discuss renewal forecast, top renewals, at risk accounts (if required)

  • Help develop and educate renewal best practices across the team

  • Maximize account growth opportunities by playing an active role on the account team and helping to identify upsell/cross-sell opportunities upon contract renewal

  • Own, drive and manage the renewals process in collaboration with the account team

  • Work with internal resources (Competitive Intelligence, Pricing, Product Management, Customer Success, Account Executives, etc…) to develop comprehensive 'win' strategies for renewals

  • Identify customer requirements, uncover roadblocks, and demonstrate strong account management capabilities to drive renewal to on-time closure

  • Communicate risk clearly and take the lead in developing resolution strategies

  • Accurately maintain a rolling 90 day weekly forecast of renewals of your territory

Required Skills/Experience:

  • High-level fluency in Korean and Japanese language (speaking, reading, writing, listening)

  • Excellent verbal and written English communication skills (TOEIC 730+ )

  • 5 years of relative experience in sales/account and/or renewal management in software or SI/solution Selling industry

  • Vast knowledge and experience of working with Business Applications (CRM/SFA/MA experience as user/sales is preferable)

  • Fundamental understanding ofproduct solutions

  • Strong organizational skills with the ability to manage multiple projects simultaneously

  • Great interpersonal skills, including the ability to establish and maintain effective working relationships with others

  • Strong negotiation skills that allow for value-based contract negotiations

  • Knowledge of restructuring contract term and condition related to legal, finance and billing

  • Proficient in utilizing Excel, Word, PowerPoint, Google Apps)

  • Bachelor Degree Holder


Target Product:

  • Slack, Salesforce, Marketing Cloud

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