SAP Solution Customer Success Manager SAP Sustainability 

Ireland 

713268906

Drive Value Realization:

• Focus on building trust via collaboration, aligned goals, and business relationships
• Validate and confirm customer’s business goals and desired outcomes
• Engage proactively and consistently with customers, understand Partner’s involvement with customers
• Position the value attainment from a benchmark perspective and outline opportunities to maximize and accelerate value acceleration
• Work in close collaboration with Customer Success and Customer Adoption

Adopt & Derive:

• Plan for Success through the creation of Outcome Success Plan, jointly with partner’s involvement when applicable. Ensure provisioning, adoption plan and document implementation milestones
• Manage solution specific value plan that not only measures current value efforts but positions future value into a roadmap based upon consumption and innovation consumption
• Monitor release adoption and position value expansion by further deploying successful value initiatives

Innovate & Grow:

• Renew by demonstrating ongoing value by maximizing their usage at the product level
• Assess market and customer strategy position growth areas based on targeted value and the SAP solution portfolio and innovations
• Identify expansion opportunities
• Facilitate community connection to drive the “what’s possible” agenda

What you'll Bring:

• A self-starter, with energy, drive and the ability to manage multiple priorities.
• You are highly customer focused, a proactive learner and you enjoy customer success
• Very good knowledge of SaaS models and Cloud mindset.
• Commercial and/or customer facing (pre-)sales experience including experience developing account management plans & contract negotiation. Experience in Sustainability solutions is preferred.
• Multiple years experience managing complex customer engagements.
• Multiple years Program and Project Management Experience
• Solid experience acting as a trusted and strategic advisor to customers
• Proficiency in Microsoft Office: Excel, PowerPoint, Word and Outlook.
• Excellent language skills [TA1] in English - written and verbal - are a must

​