SAP Solution Customer Success Manager SAP Sustainability 

Brazil, São Paulo, São Paulo 

2793012

Drive Value Realization:

• Focus on building trust via collaboration, aligned goals, and business relationships
• Validate and confirm customer’s business goals and desired outcomes
• Engage proactively and consistently with customers, understand Partner’s involvement with customers
• Position the value attainment from a benchmark perspective and outline opportunities to maximize and accelerate value acceleration

Adopt & Derive

• Plan for Success through the creation of Outcome Success Plan, jointly with partner’s involvement when applicable. Ensure provisioning, adoption plan and document implementation milestones
• Manage solution specific value plan that not only measures current value efforts but positions future value into a roadmap based upon consumption and innovation consumption
• Monitor release adoption and position value expansion by further deploying successful value initiatives

Innovate & Grow

• Renew by demonstrating ongoing value by maximizing their usage at the product level
• Assess market and customer strategy position growth areas based on targeted value and the SAP solution portfolio and innovations
• Identify expansion opportunities
• Facilitate community connection to drive the “what’s possible” agenda

YOUR PROFILE

• A self-starter, with energy, drive and the ability to manage multiple priorities.
• You are highly customer focused, a proactive learner and you enjoy customer success
• Very good knowledge of SaaS models and Cloud mindset.
• Commercial and/or customer facing (pre-)sales experience including experience developing account management plans & contract negotiation. Experience in Sustainability solutions is preferred.
• Multiple years experience managing complex customer engagements.
• Multiple years Program and Project Management Experience
• Solid experience acting as a trusted and strategic advisor to customers
• Proficiency in Microsoft Office: Excel, PowerPoint, Word and Outlook.
• Excellentin Portuguese, Spanish and English - written and verbal - are a must

Please upload your resume in English

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