Microsoft Account Management 

Norway, Oslo 

680893016

a newAccount Executiveour unitresponsible for
enterprise accounts in Public Sectorindustries for municipalities.

The personwithin the mentioned or similar industriesability to develop good relationships with industry leaders, from top management and out in operational environments.

. That is, allassets that can be mobilized

and ordinances.

If you want to help lift

• Sales and negotiation experience
• Positive attitude and a passion for working with customers and partners.
• Fluent in Norwegian language

• uring commitments and connecting the customer to Microsoft experts and executives. Partners with them to foster trust and brand growth and loyalty through multiple levels of the customer's organization in the assigned accounts. Assists partners in joint-selling by establishing joint desire to create new go-to markets by starting to build relationships in new markets.

• Proactively develops a strong understanding of the customer's industry and priorities for each assigned account, identifies opportunities to drive optimizations and new digitalization solutions based on customer's strategies, and presents solutions or ideas based on customer insights. Advocates on behalf of the customer internally, ensuring requests and needs of assigned accounts are being addressed.

• Understands customer drivers of digital transformation and leads new opportunities and orchestrates internal teams to accelerate the customer's digital transformation. Engages with customers to lead strategic technology transformation within assigned accounts customer. Ensures best practice and line-of-business wins are captured for referencing.

Account Management

• Develops and oversees the execution of account plans to ensure Microsoft revenue targets and customer business needs are met.

• Drives accountability to deliver on account plans among the extended virtual teams and internal industry and solutions experts.

• Leads extended team and embraces partners to scale business by understanding partner goals and creating an interested in mutual business growth. Ensures sales consumption and adoption goals on target.

• Engages with internal and external stakeholders on business planning to review and plan for accounts. Set priorities, focus, and resources and strengthens operations, ensuring that the extended virtual team and other stakeholders are working toward common goals.

• Anticipates moves within industry and assigned accounts, as well as potential problems and ways to mitigate risks.

• Determines prioritization of action for assigned accounts based on customer needs, sales-generating importance, growth opportunities, and account risks, all while maintaining a high level of commitment and accountability for assigned accounts.

• Consults and coordinates with team to make necessary adjustments, determine what actions to tackle first, and re-adjust priorities to respond to pressing and changing demands.

• Expands network of key internal and external partners for accounts to ensure execution of core tasks and account transactions.

• Grows sales and partner impact and engages key partners to develop and promote mutually beneficial customer digital transformation strategies.

Sales Excellence

• Seeks customer feedback (both formal and informal) of assigned accounts to identify and understand the drivers of satisfaction or dissatisfaction. Leverages internal resources to support customer needs.

• Orchestrates team resources to anticipate issues/risks on customer satisfaction, determine the root cause of problems, remove blockers, and establish recovery action plans as need to improve customers' overall experience.

• Proactively establishes agreement on success measures and manages execution on success measures to prevent need for recovery plans.

• Leads and orchestrates extended virtual teams and key stakeholders with deep industry expertise (e.g., industry solutions executives) to expand relationship with decision makers and stakeholders of assigned accounts. Leverages best-in-class sales and communication techniques and tools to meet customer needs and accelerate sales.

• Educates decision makers of assigned accounts on Microsoft's value proposition aligned to customer's business objectives.

• Establishes the competitive advantage. Develops plans to offer solutions that satisfy customers' key performance indicators (KPIs) and align the right partner solution for customer industry needs.

• Develops value-proposition presentations (e.g., with the use of business cases) and specialized business plans for customers that drive business outcomes to generate business and upsells.

• Presents business plans to customers to generate new opportunities.

• Implements strategies to engage relevant stakeholders of assigned accounts and create or identify upselling and cross-selling opportunities and drive usage or consumption of Microsoft products and services.

Industry Knowledge

• Proactively builds and maintains a strong knowledge of Microsoft's product landscape, solutions, and strategy in the industry of assigned accounts, as well as of the business priorities and potential threats the customers face.

• Coordinates with internal industry experts to gather industry data of assigned accounts and improve planning.

• Demonstrates a strong understanding of the customers' business strategy and the direction of the industry.

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