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JPMorgan Content Design Vice President 
United States, New York, New York 
658331975

01.09.2024

Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences.

Job responsibilities

  • Develop and implement content design strategies for multiple components of a product or a series of small products, ensure alignment with business requirements and user experience goals
  • Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable
  • Use content models and taxonomies to design, structure and organize digital content to effectively guide customers through the experience and simplify complex technical concepts
  • Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services
  • Champion inclusive language for a diverse audience, ensure seamless, positive interactions throughout the customer journey
  • Advocate for the user's perspective when collaborating with the Agile Design Quad including Product Managers, other Designers and Engineers to plan roadmaps, gather requirements, and structure the work
  • Identify, raise and evangelize new user-led strategies and opportunities with design leaders and within the Quad that have direct business impact and rationale.
  • Create high quality content design deliverables and artifacts including but not limited to strategy presentations, customer journeys, future state/art of the possible experiences; Figma boards, prototypes, etc. Educate, socialize and evangelize blueprints across teams
  • Participate in customer research, content testing and data insights to refine the content strategy iteratively; and showcase the positive outcomes of content enhancements through data-driven reports to stakeholders
  • Navigate the organization for content compliance, including legal and accessibility reviews

Required qualifications, capabilities, and skills

  • 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms
  • Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites
  • Expertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences, adhering to industry standards and best practices
  • Extensive experience facilitating workshops for product and experience design, creating compelling content journeys
  • Advanced technical literacy and deep understanding of content platforms and their impact on user experience
  • Record of success building content strategies for complex end-to-end experiences in alignment with customer needs and business goals
  • Extensive experience working with brand and copy standards, including style, voice and tone
  • Experience using and leading Design Thinking and Human-centered design methods with cross functional teams
  • Can direct self and others in both planning and structuring the work and executing on expected levels of quality

Preferred qualifications, capabilities, and skills

  • Advocate for Accessibility Guidelines and Inclusive Design practices
  • Experience working in agile design environments
  • Comfortable with structuring and planning design work for cross-functional teams
  • Able to show how their understanding of technical constraints and opportunities informed design solutions