Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences.
Job Responsibilities
- Advocate for the users’ perspective when collaborating with the Agile Design Quad including Product Managers, other Designers and Engineers to plan roadmaps, gather requirements, and structure the work.
- Identify, and evangelize new user-led strategies and opportunities with design leaders and within the Quad that have direct business impact and rationale.
- Create high quality content design deliverables and artifacts including but not limited to strategy presentations, customer journeys, future state/art of the possible experiences; Figma boards, prototypes, etc. Educate, and evangelize blueprints across teams.
- Facilitates brainstorming and design sessions to help diverse teams drive towards decisions.
- Participate in customer research, content testing and data insights to refine the content strategy iteratively; and the positive outcomes of content enhancements through data-driven reports to stakeholders.
- Lead the structural content design of product experience (navigation, labeling, flow), incorporating best practices in managing metadata.
- Navigate the organization for content compliance, including legal and accessibility reviews.
Required Qualifications, Capabilities and Skills
- Bachelor’s Degree in relevant design discipline (e.g., Interaction Design, , User Experience Design), or certification from credible bootcamp or similar accelerated learning program, or equivalent work experience.
- 7+ years of experience leading a program of work through full product development cycles in discovery, concepting, prototypes, specifications, and enablement.
- Record of success building content strategies for complex end-to-end experiences in alignment with customer needs and business goals.
- Extensive experience working with brand and copy standards, including style, and tone.
- Experience using and leading Design Thinking and Human-centered design methods with cross functional teams.
- Can direct self and others in both planning and structuring the work and executing on expected levels of quality.
- Strong facilitation skills and experience in design thinking employing a variety of methods and techniques to run complex design-led workshops.
Preferred Qualifications, Capabilities and Skills
- Advocate for Accessibility Guidelines and Inclusive Design practices.
- Experience working in agile design environments.
- Comfortable with structuring and planning design work for cross-functional teams.
- Able to show how their understanding of technical constraints and opportunities informed design solutions.