Uber Client Success Specialist Uber Eats 

United States, West Virginia 

60975884

What the Candidate Will Do

• Act as a consultant to restaurant partners, influencing them to adopt our products
• Complete outreach to churned partners to problem solve and establish trust with the end goal of reactivating these partners
• Build processes and standardize best-practices within merchant success and your territory
• Partner with our Operations and Sellers on managing the relationship, issue, and questions of merchants
• Track merchant KPI and OKR to understand their success, issues, or opportunities
• KPI & OKR centric methodology: generate team consciousness about the need of results measured by important metrics
• Excel in hands-on vendor management and training of new merchant features or products
• Act as an ambassador of Uber Eats' mission, brand, and product
• Proactively maintain communication channels with prospects via email, phone, and face-to-face meetings

Basic Qualifications

• 1+ years of experience in sales, operations, account management, or similar functions (customer or partner-facing)

Preferred Qualifications

• Excellent communication
• Strong critical thinking ability
• Ability to clearly frame a value proposition and ask the right questions to be able to overcome objections to gain commitment from your clients
• Proficiency in Salesforce and Excel
• Willingness to roll up your sleeves, and get in the weeds with our highest value partners
• Outstanding work ethic and attention to detail

For Chicago, IL-based roles: The base hourly rate range for this role is USD$31.98 per hour - USD$33.78 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link .