Uber Customer Success Manager Uber Eats 

United States, West Virginia 

613048220

About the Role

As the Customer Success Manager, you'll be working with Enterprise Account Managers to drive growth of major Japanese merchants by understanding their goals and vision and building a strategy using Uber growth tools to achieve it.

- - - - What the You'll Will Do ----

1. Analyze and deepdive performance of our top brands, identify key opportunities and optimize product adoption on Uber Platform with our merchant partners
2. Partner with our Enterprise Account Managers and Product Specialist Sales team to grow our top brands’ performance on the platform using our multi products and other methods that ultimately drive orders and revenue
3. Use data to produce a strong insights suite that can further demonstrate to merchants their potential for growth on the Uber platform
4. Work to engage multiple levels of Enterprise organistions from CMO level to Franchisee level to influence and drive our strategies
5. Be a contributor to our annual promotional calendar in partnership with our Consumer growth and Marketing teams to ensure alignment that strategy is connected to our Merchant objectives
6. Continuously challenge the status quo with a belief that opportunities for improvement persist
7. Actively participate in the team's efforts to elevate the broader team's impact and lift the Scaled Account Management strategy further

---- What You'll Need ----

1. Native/ Fluent Japanese and Business level English (written & spoken) is a must have skill
2. 5+ years experience in Enterprise Account Management, strategy consulting, or Partner/Customer Success functions in a high growth company
3. Business acumen combined with strong understanding of the Japanese tech, digital ads or restaurant industry
4. Problem solving skills rooted in data-driven insights that guide sound decision making
5. Strong aptitude with numbers and analytical skills, strategic thinking, entrepreneurial mindset
6. Project management and stakeholder management capabilities. Scaling new initiatives will occur quickly and require working across Uber Eats in Japan
7. Ability to work effectively both independently and as part of a collaborative team.

- - - - Preferred Qualifications ----

1. A background in marketing, sales promotion, digital ads with a digital platform in Japan
2. Proficiency with SQL, or (related) programming Languages is a plus
3. Management consulting background is preferred

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .