Boston Scientific Sr Tech Sales Support Specialist 

United States, Minnesota, Arden Hills 

576505473

US-MN-Arden Hills

Your responsibilities will include:

• Provide 24/7 global industry-leading technical support to customers via multiple communication pathways (phone, fax, email,etc.).
• Analyze and assess product operation and make recommendations for optimal device management.
• Utilize advanced troubleshooting skills, extensive new product knowledge and thorough understanding of clinical application to respond to customer inquiries.
• Educate, support and train customers through phone consultation, training programs, written correspondence, and general field assistance.
• Document and evaluate customer inquiries, comments, and concerns.

Minimum Qualifications

• Bachelor’s degree with 4 years of medical device or clinical experience
• In-depth understand of complex cardiac device functionality, and potential impacts to the patient
• Strong communication and troubleshooting skills
• Must work well in a team environment
• Self-motivated and able to work independently
• Demonstrates strong documentation practices
• Excellent research and analytical skills
• Participates in on-call rotations for 24/7 support, including weekends and holidays

Preferred Qualifications:

• Clinical experience in electrophysiology and procedures such as pacemaker and ICD implants
• Direct patient care experience or experience in a healthcare environment
• Strong technical knowledge of industry CRM products
• Strong technical understanding of relevant procedures and associated medical terminology

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.