Boston Scientific Tech Sales Support Specialist 

United States, Minnesota, Arden Hills 

665882198

Your Responsibilities will Include:

• Provide 24x7 global industry-leading technical support to customers via multiple communication pathways (phone, fax, email, etc.).
• Analyze and assess product operation and make recommendations for optimal device management.
• Educate, support and train customers through phone consultation, training programs, written correspondence, and general field assistance.
• Document and evaluate customer inquiries, comments, and concerns.
• Achieve and maintain proficiency in market-released and future products. Basic knowledge of clinical products.
• Create relevant technical publications and reference materials.
• Maintain up-to-date general industry knowledge.

Required Qualifications:

• HS Degree is required with some post-secondary training (IT, Medical Certifications, or Associates Degree).
• Medical or IT background.
• Technical Call Center experience.
• Strong communication and troubleshooting skills.
• Must work well in a team environment.
• Demonstrates strong documentation practices.

Preferred Qualifications:

• 4 year degree.
• Rhythm Management product and technical/clinical support knowledge is highly preferred.

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.