Boston Scientific Sr Tech Sales Support Specialist 

United States, Minnesota, Arden Hills 

13858324

US-MN-Arden Hills

Your responsibilities will include:

• Provide 24x7 global industry-leading technical support to customers via multiple communication pathways (phone, fax, email, etc.).
• Analyze and assess product operation and make recommendations for optimal system management. Advanced trouble-shooting skills, extensive new product knowledge and thorough understanding of clinical application.
• Educate, support and train customers through phone consultation, training programs, written correspondence and general field assistance.
• Document and evaluate customer inquiries, comments and concerns.
• Maintain and develop SalesForce Service Cloud system for Boston Scientific personnel.
• Achieve and maintain proficiency in market-released and future products. Achieve and maintain working knowledge of clinical product operation.
• Create relevant technical publications and reference materials.
• Participate in pre-market-release technical evaluation of products.
• Maintain up-to-date general industry knowledge, including current Investigational studies and preliminary results.
• Demonstrate leadership and provide training to less experienced staff; mentor new employees.

What we’re looking for in you:

• Bachelor’s degree
• Minimum of 3 years direct experience
• Prior field and or other clinical experience in EP as well as familiarity with Farapulse technical/clinical troubleshooting
• Demonstrated record of strong technical problem solving and a focus on advocating for and empathizing with our patients

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.