Boston Scientific Sr Tech Sales Support Specialist 

United States, Minnesota, Arden Hills 

754138656

Your responsibilities will include:

• Provide 24x7 global industry-leading technical support to customers via multiple communication pathways (phone, fax, email, etc.).
• Analyze and assess product operation and make recommendations for optimal system management. Advanced trouble-shooting skills, extensive new product knowledge and thorough understanding of clinical application.
• Educate, support and train customers through phone consultation, training programs, written correspondence and general field assistance.
• Document and evaluate customer inquiries, comments and concerns.
• Maintain and develop SalesForce Service Cloud system for Boston Scientific personnel.
• Achieve and maintain proficiency in market-released and future products. Achieve and maintain working knowledge of clinical product operation.
• Create relevant technical publications and reference materials.
• Participate in pre-market-release technical evaluation of products.
• Maintain up-to-date general industry knowledge, including current Investigational studies and preliminary results.
• Demonstrate leadership and provide training to less experienced staff; mentor new employees.

What we’re looking for in you:

• Bachelor’s degree
• Minimum of 3 years direct experience
• Prior field and or other clinical experience in EP as well as familiarity with Farapulse technical/clinical troubleshooting
• Demonstrated record of strong technical problem solving and a focus on advocating for and empathizing with our patients

The anticipated annualized base amount or range for this full time position will be$ to $ ,plus variable compensation governed by Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives) as well as the value of core and optional benefits offered at BSC, which can be reviewed at www.bscbenefitsconnect.com. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.