Citi Group Employee Relations Group Manager C14 

Costa Rica 

511361633

Responsibilities:

• Manage a team of investigators who address HR related concerns raised through the Ethics Office and other channels, primarily including those of discrimination, harassment and retaliation
• Determine appropriate resolution of all issues, including assessing severity in accordance with policies and procedures
• Partner with internal stakeholders including HR Business Partners, Legal HR, Compliance, Citi Security and Investigative Services
• Appropriately assess risk, demonstrating consideration for Citi's reputation and safeguarding the company, including applying sound ethical judgment, escalating, managing and reporting issues timely and appropriately
• Facilitate Disciplinary Panel meetings in accordance with policies and procedures and as applicable in drafting of final warnings

Qualifications:

• 10+ years of experience, including 4+ years of people management with experience managing ER/HR investigators preferred
• Strong knowledge of end-to-end investigation process and protocols
• Knowledge of employment policies, practices and employment law and regulations
• Demonstrated management and leadership skills, including feedback, coaching and guidance of others
• Possess ability to influence others and proven ability to build solid relationships at all levels and influence collaborative outcomes, and particularly facilitation skills
• Excellent verbal communication and writing skills
• Self-motivated and with excellent attention to detail and accuracy
• Strong analytical and organizational skills
• Consistent demonstration of ownership and accountability (driven to “do the right thing”)
• Ability to work well in a fast-paced, team-oriented, intense environment, and across multiple time zones

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties

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