Capital One Principal Associate Support Specialist 

United States, Virginia, Richmond 

498864699

West Creek 4 (12074), United States of America, Richmond, Virginia Principal Associate, Support Specialist

This role will provide communication and coordination for a geographically dispersed enterprise workforce, acting as a liaison between the Support Organization and its partners. Responsible for communication and coordination with internal and external departments with respect to ongoing projects, strategies, and technologies. This position will require excellent customer service and quick decision making skills to identifyopportunities that support and enhance the work between the Support Organization and its partners. This role requires a focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies.

Basic Qualifications:

• High School Diploma, GED, or equivalent certification.

• At least 2 years of experience in managing IT projects or operations teams

• At least 2 years of Technical Operations experience

• At least 2 years of experience in IT systems and infrastructure

• At least 2 years experience with desktop platforms and operating systems

• At least 2 years of experience with incident management and reporting tools

Preferred Qualifications:

• Bachelor’s Degree in Business, Information Systems, Computer Science or Military experience

• At least 2 years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions

• ITIL Certification

• At least 3 years of experience with ServiceNow

• At least 3 years of experience in Project Management (planning, executing, tracking)

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.