Capital One Principal Coordinator Support Specialist 

United States, Texas, Plano 

37360641

Principal Coordinator, Support Specialist

Responsibilities:

• Assist the Service Desk by actively taking intake calls

• Provide top-notch customer focused support

• Have excellent written and verbal communication skills

• Engage in cross-training efforts amongst peers where applicable

• Contribute to site level operational readiness and process improvements

• Effectively manage up as needed

• Self-aware of gaps in skills and works to improve

• Frequently collaborates with site lead, acting as back-up when delegated

• Cross-platform collaboration with immediate peers

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 1 year of experience in tech support and administration

• At least 1 year of remote tech administration and end user support

• At least 1 year of experience with Windows 10

• At least 1 year of experience with ticketing and traffic reporting tools (Zendesk, HPSM, ServiceNow)

Preferred Qualifications:

• Bachelor’s Degree in Business, Information Systems, Computer Science, or military experience

• 1+ years of experience with Active Directory services integration

• 1+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions

• 1+ years of experience with virtualization technologies, to include VMWare tools (Fusion, ESX)

• 1+ years of macOS Server administration experience

• 1+ years of experience with Active Directory

• 1+ years of experience with macOS – High Sierra or earlier operating system

• 1+ years of experience with platform management and integration, to include JAMF Casper Suite or SCCM

• 1+ years of experience with productivity tools running on Mac, to include MS Office, Lync or Skype

• 1+ years of experience with Mac experience supporting 100+ end users

• 1+ years of experience with image deployment, software and system testing and encryption and security tools (McAfee) on Windows and macOS

• Apple certification(s)

Plano, TX: $61,600 - $70,300 for Principal Coordinator, Support Operations

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.