Capital One Principal Associate Support Specialist People Leader 

United States, Virginia 

819734212

Knolls 2 (12036), United States of America, Glen Allen, Virginia Principal Associate, Support Specialist (People Leader)

Responsibilities:

• Lead team focused on analyzing end user experience and proactively identifying issues and areas for improvement

• Helps set priorities and influence outside teams to focus/improve the end user experience

• Manage a team of associates providing hardware and software support

• Ensures adequate records and systems are maintained

• Schedules personnel responding to critical situations

• Guide team in identifying incident trends and areas for improvement

• Collaborates and networks with teams across IT enterprise in order to drive long-term solutions, restore service and/or identify problems

• Selects, develops and evaluates associates to ensure the efficient operation of the function

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 2 years of experience in Managing IT projects or operations teams

• At least 3 years Technical Operations experience

• At least 3 years of experience in People Management

• At least 3 years of experience in IT systems and infrastructure

• At least 3 years experience with desktop platforms and operating systems

• At least 3 years of experience in technical operations or end user technical support

Preferred Qualifications:

• Bachelor’s or Master's Degree in Computer Science, Information Systems, or Engineering or military experience

• At least 5 years of experience managing IT operations team

• At least 5 years of experience in Project Management (planning, executing, tracking)

• At least 5 years of experience with IT systems and infrastructure

• ITIL Certification

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.