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Gong Renewal Manager 
United States, New York, New York 
461350206

28.07.2024

As a

RESPONSIBILITIES
  • Manage the end-to-end renewal process for all assigned contract renewals, ensuring timely and successful contract renewals.
  • Identify opportunities for upselling and cross-selling additional products or services to existing customers.
  • Develop and present compelling value propositions that meet customer needs.
  • Drive live engagements directly with customers to ensure partnership alignment and negotiate agreements for the next contract term
  • Develop and execute strategies to maximize renewal rates and minimize churn.
  • Enlist the efforts of Digital Customer Success and senior leadership when necessary to accelerate the contract renewal process, mitigate identified risk, and ensure customer satisfaction
  • Own contract processes to close - including reviewing renewal details, quote creation, maintenance of Gong dealboard and Salesforce opportunity records, sending of order forms, forecasting renewals outcomes, and tracking progress of signature to close.
  • Identify at-risk accounts and put together a strategy to secure the renewal, as needed
  • Partner with CS Ops and Sales Ops to communicate challenges in our current renewal process and advocate for improvements to increase our operational efficiency
  • Identify opportunities to expand Gong’s footprint and differentiated value within an account as part of the renewal process
  • Establish and maintain effective, cooperative working relationships with customers, both via phone and email. This includes objection-handling and problem-solving when customers request discounts, indicate they don’t want to renew, alert us that they’re evaluating competing solutions, etc.
QUALIFICATIONS
  • Proven experience in a customer-facing role, preferably in sales, account management, customer success, or renewal management.
  • Experience managing and negotiating contracts, developing pricing proposals based on customer need, with a track record of successful closing of renewals and upselling is ideal.
  • Experience with Salesforce (particularly working with the ‘opportunity’ object), prospecting/engagement tools, and other relevant tools.
  • Proven strengths in outbound prospecting skills; Intellectually curious self-starter with a knack for problem-solving
  • Has managed a book of business or prospect target list effectively
  • Comfortable with a high volume of accounts and live engagements with prospects/customers
  • Clear and effective communicator, adept at both written and verbal communication with customers and internal stakeholders
  • Phenomenal organizational skills and attention to detail
  • Previous B2B SaaS and/or enterprise software experience
PERKS & BENEFITS
  • We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
  • Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
  • Mental Health benefits with covered therapy and coaching.
  • 401(k) program to help you invest in your future.
  • Education & learning stipend for personal growth and development.
  • Flexible vacation time to promote a healthy work-life blend.
  • Paid parental leave to support you and your family.
  • Company-wide recharge days each quarter.
  • Work from home stipend to help you succeed in a remote environment.