Fireblocks Renewal Manager 

United States, New York, New York 

124868378

• Maximize customer retention rates through effective sales techniques while also minimizing customer churn and contraction.
• Analyzing customer renewal data and current renewal agreements to determine retention and uplift strategy.
• Execute the renewal process to ensure ARR is retained or expanded
• Evaluate license usage and complete true-up requirements
• Understand our portfolio and align customer’s business needs and goals to generate renewal quotes
• Provide renewals administration support to co termed expansion opportunities
• Ensure that renewals are closed on a timely basis.
• Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics.
• Liaise with customers to ensure POs and order forms are accurately completed to allow for internal deal approval.
• Ability to identify opportunity and customer-level risk and coordinate the mitigation.
• Contribute to the improvement of the renewal process, policies, and tools including helping others on the team.
• Provides accurate weekly forecasts and status of renewals and associated risks.
• Negotiate and bring to successful closure renewals for assigned customers.

• Minimum of 3 - 5 years experience in renewals, sales operations, and account management in high-growth SaaS technology environments is required
• Experience negotiating contracts and working with high volume of SaaS renewals is essential
• Proficiency with Salesforce, Customer success software, and Configure Price Quote (CPQ) applications is required
• Experience in working across functions to deliver customer-facing quotes/proposals
• Consistent track record of accurate forecasting and achieving or exceeding quota targets
• Prioritize requests based on importance and timing for key decision-making or events
• Manage a renewal pipeline and forecast renewal rates on a monthly and quarterly basis
• History of thriving in a rapidly changing environment
• Excellent communication and interpersonal skills
• Proactive and results-driven
• Strong empathy for customers and passion for revenue and growth
• Analytical and process-oriented mindset

Performance indicators

• Gross renewal rate
• On-time renewals
• Net ARR in alignment with our renewals policy
• Churn and contraction rate
• Customer Satisfaction

For employees hired to work from our NYC HQ, Fireblocks is required by law to include a reasonable estimate of the compensation range for this role. This range is specific to New York City, and takes into consideration a wide range of factors that are reviewed when making a hiring decision, such as years of experience, skills, and other business needs.