Gong Renewal Manager 

United States, Illinois, Chicago 

989921499

As a

• Manage the end-to-end renewal process for all assigned contract renewals, ensuring timely and successful contract renewals.
  
• Identify opportunities for upselling and cross-selling additional products or services to existing customers.
  
• Develop and present compelling value propositions that meet customer needs.
  
• Drive live engagements directly with customers to ensure partnership alignment and negotiate agreements for the next contract term
  
• Develop and execute strategies to maximize renewal rates and minimize churn.
  
• Enlist the efforts of Digital Customer Success and senior leadership when necessary to accelerate the contract renewal process, mitigate identified risk, and ensure customer satisfaction
  
• Own contract processes to close - including reviewing renewal details, quote creation, maintenance of Gong dealboard and Salesforce opportunity records, sending of order forms, forecasting renewals outcomes, and tracking progress of signature to close.
  
• Identify at-risk accounts and put together a strategy to secure the renewal, as needed
  
• Partner with CS Ops and Sales Ops to communicate challenges in our current renewal process and advocate for improvements to increase our operational efficiency
  
• Identify opportunities to expand Gong’s footprint and differentiated value within an account as part of the renewal process
  
• Establish and maintain effective, cooperative working relationships with customers, both via phone and email. This includes objection-handling and problem-solving when customers request discounts, indicate they don’t want to renew, alert us that they’re evaluating competing solutions, etc.
  

• Proven experience in a customer-facing role, preferably in sales, account management, customer success, or renewal management.
  
• Experience managing and negotiating contracts, developing pricing proposals based on customer need, with a track record of successful closing of renewals and upselling is ideal.
  
• Experience with Salesforce (particularly working with the ‘opportunity’ object), prospecting/engagement tools, and other relevant tools.
  
• Proven strengths in outbound prospecting skills; Intellectually curious self-starter with a knack for problem-solving
  
• Has managed a book of business or prospect target list effectively
  
• Comfortable with a high volume of accounts and live engagements with prospects/customers
  
• Clear and effective communicator, adept at both written and verbal communication with customers and internal stakeholders
  
• Phenomenal organizational skills and attention to detail
  
• Previous B2B SaaS and/or enterprise software experience

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.