Cisco Customer Delivery Architect 

United States, Tennessee, Nashville 

429422306

Your Impact

• You install, deploy, or configure Enterprise networking solutions for customers.
• Integrate systems to multiple enterprise applications.
• Transfer knowledge of implemented software and processes to customer in hands-on sessions, and by crafting customer-facing documentation.
• You're able to explain technical issues and present information in a concise manner to both technical and non-technical personnel.
• You maintain effective working relationships with assigned customers and project managers.
• You effectively work independently and as part of a team to implement solutions for customers.
• Generate network configurations from Low Level Design for highly sophisticated networks.
• Plan and implement highly sophisticated Network Upgrade and Network Migration activity.

Minimum Qualifications

• BS, CS, or University degree equivalent and 8+ years relevant experience in network engineering or network consulting support. Advanced degree strongly preferred.
• Excellent troubleshooting skills.
• Document creation of user documentation, for internal and external customer such as method of procedures, solution design, installation procedures, testing procedures, solving guides, etc.
• Experience with SD-WAN, Nexus Switching and expert knowledge in route switching architecture.
• Deep expertise in IOS-XE, BGP, OSPF, VXLAN
• Strong understanding of: IOS-XR, Catalyst Center, StackWise Virtual, ACI, NXOS, Thousand Eyes, ISE, Segmentation, Trustsec, Netflow.
• Experience with but not limited to the following platforms:
  • Catalyst 8K, ASR1K, ISR4K, Cat9500/9600 Sup1, Cat6800, Cat3850, Cat9300, Cat9200, Cat9400, NCS
• Demonstrated leadership of large sophisticated projects
• Cisco Certified Internet Expert (CCIE) Routing & Switching (preferred)
• Experience in programming Python
• Can take a lead role in working/planning with clients, Account Teams, and Cisco resources to develop strategies and engage in the deployment of complex architectures and services
• Performs problem analysis and acts as technical specialist for the complex deployments and provides highest-level crisis management
• Participates, contributes, shares in the development and improvement of service offerings and delivery collateral
• Able to mentor and help develop other engineers.
• Complies with and supports company policies, processes, and utilizes relevant tools, to effectively execute the role and support Advanced Services’ strategies and goals

Preferred Qualifications

• Ability to lead a technical team.
• Set strategic technical direction for CX best practices
• Build and maintain consultative/trusted advisor relationship with clients.
• Communication skills to include conflict management, negotiation, presentation/demonstration, and written communication.
• Act as liaison between customer and different groups within Cisco.
• Identify opportunities to expand services and delivery within the client account.
• Ability to collect and present status of various workstreams within different technology domains.
• Can communicate highly complex ideas/solutions with accuracy and confidence.