SAP SAP Customer Experience CRM Senior Solution Advisor 

United States, Virginia 

407702405

As an essential part of our team, you'll be the wizard behind product presentations and demonstrations before and after the sale. Your role doesn't stop there: you'll be involved at every stage of the process, from demand generation to supporting the adoption and expansion of our solutions. Here’s a glimpse of your daily responsibilities:

• Education: A bachelor's degree in computer science or a related field, or equivalent experience.
• Languages: Fluent in Spanish and/or English.
• Experience: Extensive experience in pre-sales and supporting complex, multi-solution architectures. Experience working with Customer Experience products.
• Technical Knowledge: Deep knowledge and experience in SAP Sales & Service or another world-class Sales & Service solution, along with desirable knowledge of other SAP CX products (SAP Commerce Cloud, SAP Emarsys, SAP BTP, SAP CDP, others).
• Communication and Interpersonal Skills: Exceptional communication and interpersonal skills; able to inspire and lead within internal teams.
• Teamwork and Empathy: A true team player who fosters collaboration and shows empathy towards colleagues and customers.
• Resilience: The ability to adapt and handle complex and ever-changing situations with the best attitude.
• Problem Solving: Stay aware of implementation issues and ensure this knowledge is reflected in all activities.

Beyond the Tasks

Responsibility
• Accountable for delivering the outcomes of assigned sub-projects, working independently within your area of responsibility.
• Contributing to key milestones and being part of high-performance teams.
Complexity
• Working on sub-projects and activities of moderate complexity, providing solutions that improve existing systems and processes.
• Providing regular updates to managers or project managers on business statuses.
Experience and Technical Skills
• Competence in various tools, procedures, and programming languages used to accomplish daily tasks.

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