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Apple Quality Project Manager Retail Customer Care United States, Texas, Austin 322966695
01.06.2024
Description
This role will communicate status, next steps, risks, and progress both inside and outside the organization to cross-functional partners, peers, and executive leadership. You will drive project-centric discussions and deep dives with team members from a diverse set of backgrounds and roles, and harnesses these discussions to focus efforts on the objectives of their defined body of work. You will develop customized processes and workflows as needed to deliver on the brief and scope of work while leading work with passion and tact to resolve conflicts and make critical decisions and trade-offs to ensure projects are successful through creative and lateral thinking.
Key Qualifications
- 5+ years experience managing complex projects in e-commerce, contact center, or a creative agency environment.
- Exceptional interpersonal skills and ability to work well with people from different disciplines and varying degrees of functional expertise.
- Demonstrates confidence leading multiple medium/large scale initiatives, and manages deliverables effectively based on business need.
- Ability to work efficiently under deadlines with numerous projects on hand.
- Communicates in a clear and consistent manner which translates conversations and ideas from strategy into action.
- Skilled in navigating an environment of ambiguity and uncertainty, making sound decisions, and setting direction in their work even when needed information or data may be missing or incomplete.
- Able to remain composed and balance high pressure situations to successfully operate in a real-time, fast-paced environment.
- Deep expertise with employee sentiment strategies.
- Passionate about learning, creativity, and creating meaningful audience experiences.
- Excellent presentation, writing, and editing skills.
- Strict adherence to company policy on confidential materials.
- Makes space to listen, learn, and amplify diverse perspectives and experiences.
- Actively seeks out opportunities to champion and celebrate inclusion and diversity.
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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