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Apple Quality Program Manager Retail Customer Care China, Shandong, Jinan City 90621020
06.06.2024
Description
A Quality Program Manager will participate in weekly business reviews, provide insights from both their own and other coaching contact reviews and are responsible for quality analysis and reporting. You will need to be regularly lead and participate in calibration activities, be an expert in quality standards and align the teams with these standards. You will also need a deep knowledge of the business, performance management and vendor management practices. It is important that you are able to articulate and analyze customer expectations and satisfaction, service trends and professional ethics and operational policies and procedures are followed.
Key Qualifications
- Ability to work with and influence cross functional business partners to create and achieve strategic quality objectives and goals
- Adapt to changing environments, technology and processes
- Drive for results with a high degree of determination
- Foster trust and build strong business partnerships
- Superb written and communication skills
- Japanese and English proficiency is a must
- Ability to work efficiently under deadline with numerous projects on hand
- Strict adherence to company policy on confidential materials
Education & Experience
All candidates who meet the key qualifications are encouraged to apply
Additional Requirements
- *We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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