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Apple Regional Quality Manager Retail Customer Care Singapore 101165488
01.06.2024
Key Qualifications
- Ability to work with and influence cross functional business partners to build and achieve strategic quality objectives and goals
- Solid understanding of quality principles and approaches including but not limited to customer journey mapping, process Improvement methodologies and data analysis
- Proven track record to analyze data, accurately determine root cause and implement actions that solve problems and improve performance
- Adapt to changing environments, technology and processes
- Drive for results with a high degree of determination
- At ease with relationship building and engaging a wide variety of internal and external senior level stakeholders
- Superb written and communication skills
- Strict adherence to company policy on confidential materials
- Experience in the management of outsourced suppliers and internal teams delivering customer-facing support
- Experience working as part of a virtual team that is geographically dispersed
Education & Experience
Bachelors degree or equivalent experience
Additional Requirements
- Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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