Capital One Associate Process Manager 

United States, Texas, Plano 

310163431

As a Process Manager Associate at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each time. The Process Manager Associate will play a key role in delivering processes that impact the company’s bottom line. In this position you will contribute immediately while strengthening your process management best practices.

General Responsibilities:

• Monitor processes to ensure it is followed correctly by the business; identify process risks and escalate to manager if controls are not working as planned.

• Write process maps, procedures, or other artifacts and maintain and update documentation for new and existing processes.

• Draft, test and revise work instructions, gain relevant approvals and ensure regular reviews take place.

• Collect, analyze and measure process data on the effectiveness of business processes, to initiate sustainable, repeatable, and quantifiable business practices and procedures; proactively identify and implement improvements to processes.

• Understand best practices and drive well managed processes.

• Collaborate with teammates on larger initiatives; participate on cross-functional project teams and provide input for process improvement initiatives.

• Develop project plans to execute process development and re-engineering.

• Communicate updates with internal customers on new or existing processes; may include communications at the executive level; provide customer service or training to users on process updates or rollouts; deliver presentations.

• Perform processes or parts of the process as needed.

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 1 year of experience with Microsoft Office or G Suite

• At least 1 year of experience in Business Process Management, Project Management, Relationship Management or Risk Management

Preferred Qualifications:

• Bachelor’s Degree or military experience

• Lean or Six Sigma certification