Capital One Senior Associate Process Manager 

United States, Virginia, Arlington 

306087012

Center 3 (19075), United States of America, McLean, Virginia Senior Associate, Process Manager

As a Senior Associate of Process Management in the Enterprise Platform Technology organization at Capital One, you will identify and execute on high-priority knowledge management-related priorities for the developer community with a focus on increasing clarity, efficiency, and standardization. As a member of the Knowledge Enablement team, you will work with smart and passionate people in change management, engineering, product management, and design to deliver results that have a direct impact on the company’s technology transformation and developer experience. You will take on important and exciting responsibilities from day one, working frequently with cross-collaborative teams to tackle complicated challenges, identifying and delivering effective solutions that are frictionless for users.

Responsibilities:

• Decompose technical-topics and vernacular into simple-to-use, easy-to-understand language for partners and customers

• Identify and help implement process and operating model improvements that make it easier for our Tech community to contribute, find, or leverage knowledge that’s needed to their jobs effectively

• Create and facilitate training workshops and artifacts that support self-service objectives

• Craft and deliver compelling narratives to influence action on improvement-related opportunities through a variety of verbal and written formats

• Develop a deep understanding of the strategic intent of the work, effectively identifying opportunities, mitigating risks, and resolving challenges across teams

• Leverage problem solving and influencing skills to ensure project plans deliver on intent and within stated timelines

• Build relationships and collaborate cross-functionally with partners and senior leaders

• Report on the effectiveness of results delivered and develop insights from metrics

• Lean in to get work done in support of broader team objectives, even if that work is outside of core delivery responsibilities

• Work accurately and often autonomously in a fast-paced environment with tight deadlines and changeable priorities

Basic Qualifications

• Bachelor’s degree

• At least 3 years of Process or Project management experience

• At least 1 years of experience in knowledge management, technical writing, content strategy, or content creation for technical audiences

Preferred Qualifications

• 4+ years of Process or Project management experience

• 1+ years of experience with Git, GitHub, Markdown, or HTML

• Strategy, Change Management, Process Improvement, Communications, or Performance Measurement certification

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.