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Capital One Principal Associate Process Manager Platform Engineering 
United States, Texas, Plano 
56532083

14.08.2024
Plano 3 (31063), United States of America, Plano, Texas Principal Associate, Process Manager (Platform Engineering)

General Responsibilities:
  • Coordinate associate technology initiatives with stakeholders, engineers, and end users
  • Develop and coordinate end-user and support communications across the enterprise
  • Create playbooks, help files, technical documentation for end users and support teams
  • Track issues and raise concerns to the engineering lead(s)
  • Design, implement and maintain key metrics used to measure progress
  • Contribute to roadmap planning and business reviews
  • Contribute to and help lead team stand ups
  • Organize and schedule enterprise-impacting changes with engineering team
  • Support engineers with documenting and tracking product issues across the enterprise
  • Drive process improvements to ensure solutions are modern, frictionless, and secure
  • Manage and drive consistency across Platform Engineering teams
  • Coordinate cross-team inquiries, respond directly and escalate to engineering team as needed
  • Cover compliance and operational risks, develop risk management strategies
Basic Qualifications:
  • High School Diploma, GED, or equivalent certification
  • At least 2 years of experience in Process management, Product operations, or Product delivery
  • At least 1 year of Continual Improvement experience
Preferred Qualifications:
  • Bachelor’s Degree
  • 3+ years of experience with Jira or similar Project Management software
  • Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
  • 2+ years of experience working with platform engineering teams
  • 3+ years of experience in Process management, Product operations, or Product delivery
  • 3+ years of experience in financial, banking, data, and technology areas

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.