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Cisco ThousandEyes 
United States, Georgia, Atlanta 
297574556

08.07.2024
Responsibilities
  • Proactively reach out to customers to build and maintain a trusted advisor relationship and create technical champions
  • Collaborate with the Customer Success Specialist and Sales team on account strategy
  • Identify customer strategic initiatives and potential use cases
  • Engage with customers to drive adoption through best practice recommendations and increase the value ThousandEyes delivers to their business
  • Actively identify new and expansion opportunities
  • Share customer feedback and improvement requests with the Product team
  • Deliver product updates sessions highlighting new capabilities that have been released
Requirements
  • 3+ years of Technical Support, Solutions Engineering, Professional Services or similar technical customer facing roles
  • Strong desire to learn and ability to work independently in a fast paced environment
  • Knowledge of network infrastructures, cloud technologies and application frameworks
  • Experience with scripting languages (e.g., Python, Perl, JavaScript)
  • Excellent communication, presentation, and problem-solving skills
  • English and Spanish are required
  • Portuguese and additional languages are highly desirable
  • Bachelor’s degree or equivalent in Computer Science or related field