Cisco ThousandEyes 

United States, Georgia, Atlanta 

117779649

What You’ll Do

• Proactively reach out to customers to build and maintain a trusted advisor relationship and create technical champions
• Collaborate with the Customer Success Specialist and Sales team on account strategy
• Identify customer strategic initiatives and potential use cases
• Engage with customers to drive adoption through best practice recommendations and increase the value ThousandEyes delivers to their business
• Actively identify new and expansion opportunities
• Share customer feedback and enhancement requests with the Product team
• Deliver product updates sessions highlighting new capabilities that have been released

Qualifications

• 3+ years of Technical Support, Solutions Engineering, Professional Services or similar technical customer facing roles
• Strong desire to learn and ability to work independently in a fast paced environment
• Knowledge of network infrastructures, cloud technologies and application frameworks
• Experience with scripting languages (e.g., Python, Perl, JavaScript)
• Excellent communication, presentation, and problem-solving skills
• English and one of the Iberian languages (Portuguese or Spanish) are required
• Additional European languages are highly desirable
• Bachelor’s degree or equivalent in Computer Science or related field