JPMorgan Product Delivery Manager 

United States, Texas, San Antonio 

179208608

Job responsibilities

• Leads end-to-end product delivery processes on cross function projects including dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Lead discovery sessions, tollgates, follow-ups and escalations to develop necessary insights to deliver on book of work
• Work directly with cross-product owners to ensure they understand our process and can navigate to create dependencies
• Align product priorities to strategic business objectives and monitor overall health of the roadmap through key metrics and data (i.e., business & customer outcomes, OKRs, product health metrics, capacity distribution)
• Implements Agile product development best practices aligned with Agility Office standards

Required qualifications, capabilities and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies
• In-depth knowledge of Agile process and principles, including use of key tools (i.e., Confluence, JIRA, Align, Teams, etc.)
• Attention to detail with the ability to seamlessly manage shifting priorities
• Critical thinker with sharp analytical and problem-solving skills and a willingness to challenge the status quo to drive continual improvement
• Outstanding communication, listening, presentation and leadership skills
• Excellent organizational, time and project management skills
• Positive attitude with strong relationship building and collaboration skills

qualifications, capabilities and skills

• Call Center Operations process experience
• Proficient knowledge of the product development life cycle, design, and data analytics
• Bachelor’s Degree or equivalent experience; i.e. previous program management
• Working knowledge of telephony services supporting contact center operations

This position requires 60% in office on a set schedule.