JPMorgan Product Delivery Manager 

United States, Illinois, Chicago 

63501311

Job responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Maintains and continues to develop the Global Real-Time Payments and Alternative Payments product proposition for Commercial Banking clients
• Establishes delivery milestones, budget, releases, client impacts and client servicing metrics in cooperation with cross-functional teams
• Co-owns client-facing enablement efforts with the Commercial Banking Commercialization team
• Owns new product approvals and change management processes for Commercial Banking clients
• Incorporates customer feedback and market research to prioritize new features and functionality requests, supported by strong business cases that will reflect client needs
• Co-sponsors go-to-market and commercialization efforts to ensure solutions are ready to be offered to Commercial Banking clients
• Works with internal and external partners to deliver solutions and plan for launches
• Partners closely with sales, onboarding and service organizations to optimize processes and improve the client experience, ultimately decreasing cycle times and increasing client satisfaction

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies
• Expertise in payments – acquiring/acceptance/payment processing and/or digital payments, ideally faster or real-time payments
• Strong influencing and partnership/collaboration skills to drive cross-functional teams to build better solutions and to execute go-to-market plans
• Ability to build compelling presentations to elicit action from internal stakeholders and to positively influence client buying decisions

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics
• 5+ years of relevant Product, Strategy or Consulting experience within Payments (Banking or Fintech) using a data-driven approach