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JPMorgan Fusion Product Delivery Manager United States, New Jersey, Jersey City 696521076
08.04.2025
Job responsibilities
- Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
- Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
- Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Provide exceptional support and guidance to clients through various channels (in-person, video conference, email, phone) ensuring they are fully equipped to utilize Fusion capabilities
- Act as a subject matter expert on Fusion, keeping abreast of latest product developments while providing insights and sharing best practice to clients and internal teams
- Design and implement efficient processes, including the creation of runbooks, to streamline client interactions and identify opportunities for process automation
- Develop and nurture strong relationships with clients and internal teams to gain a deep understanding of their business objectives and success criteria
- Partner with Fusion stakeholders during the implementation process of Fusion solutions, ensuring timely delivery and alignment with client expectations
- Collaborate with internal teams to identify key stakeholders, set project goals, and ensure accountability throughout the implementation lifecycle
- Understand the data/technology landscape across Financial Institutions and data management trends and challenges.
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
- Demonstrated ability to execute operational management and change readiness activities
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes
- Experience in product or platform-wide release management, in addition to deployment processes and strategies
- Proficiency in Python, SQL and familiarity with other database technologies
- Proven track record of successfully managing client relationships and delivering solutions in a SaaS, Data, or Technology environment
- Exceptional communication and interpersonal skills, with a strong emphasis on client satisfaction and relationship building
- Proven ability to work collaboratively within cross-functional teams and independently when necessary
- Strong problem-solving skills, with the ability to identify issues and determine when escalation is required
- Experience in providing training and support to clients, enhancing their understanding and utilization of cloud-based data management platforms
- Comprehensive understanding of enterprise solutions, including cloud technologies, data management, and APIs
Preferred qualifications, capabilities, and skills
- Proficient knowledge of the product development life cycle, design, and data analytics
- Possession of advanced certifications in data science, cloud computing, or software engineering, such as AWS Certified Solutions Architect, Google Professional Data Engineer, Certified Data Scientist, or Project Management Professional (PMP)
- Possess knowledge of AI and machine learning methodologies, along with proficiency in AI tools and techniques, to enhance client solutions and drive innovation.
- Understanding of financial market data and fund services, including familiarity with major data vendors, to effectively address client needs and deliver tailored solutions using comprehensive data sources and analytics specific to the financial and fund services sectors
- Proven ability to integrate industry-specific insights into client solutions, enhancing the value and relevance of the Fusion platform for financial and fund services clients
- Strong analytical skills to interpret complex data sets and provide actionable insights that align with client objectives in the financial industry
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