Job Summary
Located in Chicago, the WLS’s Loan Servicing Center is responsible handling loan servicing processing such as loan research and maintenance, loan payments, advances and terminations.
Job Responsibilities
- Creation of PDF batch work for quality control/two-touch and document repositories. Data entry of customer and loan details into the loan system
- Process wire, draws, payments and maintenance transactions. Identifying inaccurate, incomplete or missing information on the transactions prior to submit for approval.
- Responsible for minimizing credit and business risk through awareness of procedure, compliance, and bank policy.
- Participating in projects and working groups as required
- Review and complete escalated requests
- Exercising judgment, discretion, and prioritization. Understanding and following Bank policy and established procedures
- Provide exceptional customer service skills - Customer contact focuses on high volume or unique activities requiring interaction with internal market/credit partners & resources (ability to calculate interest and fee accruals for billing is required for this role).
- Maintain prompt and proactive communication with business partners on the status of their requests
- Meet or exceed established Service Level Agreements
Required qualifications, capabilities, and skills.
- Successful completion of all periodic High Value Business Entitlements (HBVE) background checks
- Minimum 2 years of prior loan operations and/or quality control experience in a banking or financial services industry.
- For internal applicants, successfully meeting deliverables for a minimum of 1 year with any WLS Flow team as a Loan Servicing Specialist III
- Proficient in Microsoft Office applications (i.e., Excel, Word, Outlook, etc.).
- Ability to adapt to internal tracking and monitoring systems.
- Knowledge of ACBS and/or Loan IQ. Understanding of US Dollar and Foreign Currency Loans
- Working knowledge of legal/credit documents. Ability to interpret standard reports and forms.
- Excellent interpersonal and written/verbal communication skills. Exceptional customer service skills.
- Ability to effectively multi-task and prioritize workloads while working within tight service levels. Strong organizational and time management skills.
- Demonstrate attention to detail and accuracy with completed work. Ability to consistently maintain high performance levels in stressful situations and high-volume environment.
- Ability to think out of the box and recommend solutions/ improvement.
Preferred qualifications, capabilities, and skills
- Bachelor’s degree or higher in Accounting, Business or Finance preferred.