JPMorgan Loan Servicing Specialist IV 

United States, Illinois, Chicago 

249203635

Job Summary:

As a Loan Servicing Specialist in the Commercial Banking team, you will handle inbound calls from internal clients, providing professional service with a focus on one-call resolution. You will analyze transactions and documents to resolve client inquiries and maintain a thorough understanding of our products and services.

Job Responsibilities:

• Handle inbound calls from internal clients.
• Provide high-quality, professional service with emphasis on one-call resolution.
• Analyze and interpret transactions, statements, and loan documents.
• Maintain a high level of knowledge of our products and services.
• Work in a fast-paced, constantly evolving environment.
• Multitask with various duties and ensure timely delivery of tasks.
• Provide client service support on payment and draw requests.
• Research accounts and complete servicing forms to fulfill client requests.
• Demonstrate exemplary teamwork skills with a positive attitude.
• Assist team lead/manager in resolving complex queries and client complaints.
• Understand US banking and regulatory requirements around data security.

Required Qualifications, Capabilities, and Skills:

• Minimum of 5 years of contact center or loan servicing experience.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office suite.
• Ability to work independently and as part of a team.
• Strong time management and prioritization skills.
• Self-driven and eager to learn.
• Strong analytical and problem-solving skills.
• Ability to use multiple applications and tools simultaneously.
• Controls and innovation mindset.
• Ability to adapt to changes and new tasks.
• Ability to handle and analyze KPIs and team metrics.

Preferred Qualifications, Capabilities, and Skills:

• Experience in creating and managing Excel reports.
• Familiarity with data security and protection regulations.
• Experience in handling escalations and client complaints.
• Ability to work flexibly between 8:00 AM to 7:00 PM Central Time.