JPMorgan Loan Servicing Specialist IV - Equipment Finance 

Philippines, Quezon City 

73934658

Job Responsibilities:

• Serves as the primary point of service contact for the EF portfolio by responding to client inquiries and resolves issues with appropriate tools
• Performs account research/analysis and processes post-funding account maintenance including financial and non-financial maintenance on the Leasing system.
• Processes audit confirmation requests and provide liaison support with Bank property/sales tax personnel
• Tracks and monitors pledged collateral and insurance certificates
• Processes manual client invoices and applies non standard client payments (e.g. payments not processed by Lock Box)
• Performs outbound customer collection calls and supports custodial tasks related the management of recovery accounts (e.g. by working closely with counsel, Special Credits and EF departments)
• Completes various portfolio activity reports
• Participate in EF process improvement projects

Required qualifications, skills and capabilities

• Bachelor’s degree or 3+ years experience in an operations and/or accounting department setting (equipment finance company or bank)
• Excellent verbal and written communication skills
• Excellent organizational, time management skills and ability to self prioritize work assignments
• Professional phone and email etiquette
• Exceptional attention to detail
• Customer advocate, strong customer focus, high level of professionalism
• Ability to deal with difficult situations
• Desire to work in high paced environment and ability to manage multiple tasks
• Excellent decision making and problem solving skills
• Strong PC skills/Microsoft software tools

Preferred qualifications, skills and capabilities

• Preference for customer service and commercial documentation background