SAP SAP iXp Intern - SuccessFactors Cloud Support 

Brazil, Pará, Itaituba 

136542286

meet with mentors, make new friends across the globe and create an empowered personal network.
gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.
Location:São Leopoldo, RS - Brazil (hybrid)

• Assess and resolve reported incidents by means of knowledge databases and/or verifying customizing entries or hardware parameters
• Root Cause Analysis of reported incidents
• Create knowledge documentation, perform knowledge sharing, moderate forums, etc.
• Participation in global projects around support processes, infrastructure requirements and quality assurance
• Report errors to Development
• Provide consulting for customers on procedural issues and queries
• Monitor and enable SLA fulfillment via queue monitoring.

What you bring:
We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• You relish working on meaningful projects and are energized by lifelong learning.
• Good written and verbal communication skills;
• Good presentation skills;
• Undergraduate students in IT/Computer Science, Business, or related areas (from the 2nd semester or later or to complete the graduation in approximately 24 months);
• Proficiency with PCs and desktop software knowledge with Business Processes would be a benefit;
• Bias for action and initiative;
• Problem-solving/discernment skills;
• Systematical, communicative, and creative focus;
• Flexible approach working in teams as well as environments;
• Advanced English, Spanish is an advantage.

Successful candidates might be required to undergo a background verification with an external vendor.

Limited Full Time