SAP SAP iXp Intern - Technical Support Engineer SuccessFactors Learning 

Brazil, Pará, Itaituba 

758340450

1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.

2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.

3. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

Position title:

São Leopoldo, Rio Grande do Sul

In this role, you’ll:

Incident Solving

Perform root cause analysis and provide solutions

Attend e-Learning Lessons, Remote Learning Sessions, Classroom Training and Coaching

Share and document knowledge through creation of WIKI entries and Knowledge Base articles

Additional Tasks

Report errors to development organizations

Participate in Knowledge Management (WIKI content, Knowledge Base Articles)

Open to work daily or late shift, if needed

Support Without Incidents

participate in projects aimed at achieving the organizational vision.

Carry out new tasks as requested e.g. participate in Real-time support (chat) in cooperation with an experienced support engineer.

Get certified in Classroom Training or e-Learning Lessons regarding incident processes

Who you are:

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• A person that works collaboratively to provide solutions to customers.
• Learn new skills and technologies that will open paths to many new possible careers. The learning never ends – you are expected to continuously learn and up-skill during your time here.
• Get involved with SAP’s active Community and experience what it is like to be early talent at one of the biggest software companies in the world.
• Get the small startup feel with big enterprise backing.
• Innovate and create new tools that will help SAP run simple. Anything you can think of to make the business run better will get SAP support.
• Join the global SAP Family and become an ambassador for the Support Organization

Required skills

• Engineering Bachelor’s degree or Computer science and similar, but also open to candidates with other backgrounds
• At least 1 year of experience in a customer support environment, SaaS experience a plus
• Advanced/fluent English communication - writing and speaking skills.

Required competencies:

• Growth mindset: we all have successes, as much as we have mistakes. The most important piece is to come prepared to grow through those scenarios and share with us how you overcome challenging situations to bring successful results.
• Communication: being a person that truly enjoys being in touch with customers and stakeholders to provide best support experience possible to customers.
• Collaboration: in our team, working in collaboration is what makes us succeed through the challenges. Collab is essential for the team growth, networking growth and reputation in the ecosystem we maintain relationships that support our work to deliver successful support experiences to customers.
• Resilience: if life gives you lemons, make a lemonade! We’re looking for people who is resilient in challenging times, and clearly understands that feedbacks should always be accompanied of proposals on how to solve.
• Analytical thinking and solution oriented: troubleshooting is a form of art. If you consider yourself a curious person, with critical analytical skills sharpened, this is the place to be! Also, we’re looking for people that carries PULSE methodology in the DNA of daily ticket handling.
• Time Management: we’re a very busy team, and managing time is a key pillar to ensure collaboration to global queue and great customer experience.

Technical Skills:

• Awareness about cloud system architecture and SaaS environment
• Working knowledge of Service Management ticketing systems
• A good understanding of SQL.
• Working knowledge of of HTML, CSS, JS (Vanilla or jQuery)

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