SAP SAP SuccessFactors HCM iXp Intern - Technical Support 

Brazil, Pará, Itaituba 

419054419

meet with mentors, make new friends across the globe and create a thriving personal network.
gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

What you’ll do:

Expected start date:October, 2024

• Deliver Core Customer Support;
• Proactive Support and Innovation Activities;
• Embrace Continuous Learning Culture;
• Focus on the best Customer Experience in all customer interactions.

• Handle sensitive escalated customer issues in team environments (swarming) and individual-driven actions (incident solving or real-time support), in cooperation with experienced support engineers if necessary;
• Resolve known errors by means of SAP Knowledge Base articles, info docs derived from solved customer incidents, documentation, WIKI, or verifying customized entries or hardware parameters;
• Reproduce customer issues identifying the root cause and interacting with the development/operations team to provide a final solution to customers when required.PROACTIVE SUPPORT AND INNOVATION
• Create and maintain knowledge documents to support our customers and help colleagues to prevent similar issues or requests. (WIKI content, Knowledge Base Articles, Guided Answers);
• Test internal systems to prevent future issues on customer's systems;
• Support and participate in innovation projects aimed at achieving our Vision and Goals.CONTINUOUS LEARNING CULTURE
• Find learning opportunities in daily tasks by staying curious and open to new experiences that will improve technical and functional knowledge;
• Demonstrate growth mindset by receiving mentoring and coaching;
• Attend e-Learning Lessons, Remote Learning Sessions and Classroom Training;
• Get certified in Classroom Training or e-Learning Lessons as required by product or people leaders;
• Maintain your knowledge of new functionality and compliance changes.

What you bring:

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• Fluent English (oral and written) that can be in contact with customers and colleagues globally via email, system, and phone. Spanish is a plus.
• Exceptional written and oral communication skills. Strong ability to listen to and work with customers in real-time to resolve issues.
• Team player and contributes for a great environment.
• Strong problem solving, organizational, logical, and analytical skills.
• Previous customer facing support experience – desirable but not mandatory.
• Enjoys working with numbers and calculations.
• Ability to work well in a fast-paced environment.
• Proven ability to manage multiple tasks or projects with changing priorities.
• Strong time management and prioritization skills.
• Strong ability to capture a complete and accurate problem/symptom description of reported issues.
• Ability to successfully troubleshoot and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.

Preferred Technical Knowledge:
o Engineering bachelor’s degree or Computer Science and similar, but also open to candidates with other backgrounds.
o HTML and/or XML (JavaScript and CSS)
o Previous experience with HR, Business Processes, and/or ERP software is an advantage.
o Familiar with Cloud Computing environments (API, SaaS, SAML).

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