NetApp Business Analyst- Field Service 

United States, North Carolina 

116400371

• Leadership of System Integration Testing (SIT) and User Acceptance Testing (UAT) activity across stakeholders / subject matter experts within the Global Operations and Customer Support Delivery (CSD) organizations.
• Work with partner relationship managers to support driving Business-to-Business (B2B) integration development and testing activity with our 3PL and 3PR partners.
• Report accomplishments, challenges, and open issues with Global Operations Leadership and the Oracle Cloud Project Management Office (PMO).
• Plan and schedule tasks, identify potential bottlenecks, and track progress over time with Gantt charts
• Support continuous improvement of the cost to provide service, lead-time to fulfill part requests and quality of spare parts to NetApp customers.
• Support continuous improvement of the end-to-end customer experience from incident to resolution across multiple functions and systems at NetApp.

• 10 years of relevant related experience required.
• Experience with planning and replenishing large scale networks of service part depots.
• Experience with forward and reverse logistics utilizing 3PL partners.
• Excellent verbal and written communication skills with ability to work collaboratively within a team environment, cross-functionally across internal functions, orgs, and with NetApp partners to meet aggressive goals and pre-defined feature and metric requirements.
• Strong computer skills including Microsoft Word, Excel, PowerPoint, Project
• Familiarity with Jira for tracking task activity and testing defect resolution.
• Preferred experience with Field Service applications (Salesforce.com, Oracle Field Service Management, Oracle Service Logistics, and Oracle Cloud ERP).
• Experience with Data Visualization techniques and Microsoft PowerBI reporting is a plus.
• Experience with the Supply Chain Operations Reference (SCOR) model is a plus.
• Experience with lean six-sigma principles to reduce waste is a plus.

• Bachelor’s degree in industrial engineering, operations management, or a related field or equivalent experience. Supply Chain Operations Reference (SCOR) professional a plus. Project Management Professional (PMP) / Certified Project Manager (CPM) a plus. Master’s degree preferred.#Sponsored