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Apple Field Service Ops Analyst United States, Texas, Austin 213764845
25.07.2024
Description
Work with distribution partner to develop solutions that address needs of service channels.Lead or support reviews with Distributor and other external partners on a weekly, monthly & quarterly basis to ensure performance levels and initiatives are met. Focus areas include:Fill RateBacklog ManagementInventory Management Consignment & FOC shipmentsRecyclingPartner with Procurement as needed on any negotiations for services provided by Distributor and other partnersManage Financial processes (PO to Payment) for services rendered by Distributor partnersProvide system connectivity support between Apple and Distributor partners for all required systemsCoordinate use and development of the Field Service Tool as neededDemonstrate success in interacting with and achieving results from internal and external senior executives
Minimum Qualifications
- Ability to read, write, and speak English, Spanish, Brazilian Portuguese fluently
- Minimum of 5+ years operations management, channel or account management experience in post-sales services within the technology sector
Preferred Qualifications
- Demonstrated ability to work in a complex environment with multi-channel and multi-partner engagements
- Proven ability to manage vendor relationships and engage in performance management and rate negotiations for new services and contract renewals
- Familiarity with ALAC business culture
- Proven ability to influence internal support teams and channel partners using strong relationship and communication skills
- Experience managing multiple successful vendor-partner relationships
- Partnering to deliver standard and custom service/support solutions to ASP partners and consumers
- Expertise in using data analysis & presentation tools (Excel, Numbers, Keynote, Flow-charting, etc) to interpret and present data
- Evaluate and analyze reporting performance data on a regular basis and make recommendations for improvements
- BA in Business or related field or equivalent experience
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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