Uber Program Manager - Earner G & R Commops 

United States, West Virginia 

116067682

About the Role

As a Groceries & Retail Support Team member, you will also influence company-wide decisions related to our overall support strategies through data analysis and insight generation. Also, you’ll be responsible for working with cross-functional teams to tackle, from the root, some product-related issues such as customer experience-specific definitions in a holistic way that both eliminates defects and provides a best-in-class support experience for our users.

What you'll do:

• Create and/or suggest improvements to the support experience for an important product of our portfolio from beginning to end, as well as guaranteeing its health towards achieving the best experience for our users that it can be. This includes everything from the project ideation, iteration, execution, and implementation, to data analysis and insight generation, measuring and monitoring, and communication of impact and results.
• Lead the continuous improvement, effectiveness, and efficiency of our support processes, assessing root causes, and coordinating action plans with key partners to correct performance variations as needed.
• Liaise with regional and global partners to generate alignments to ensure they are connected to the larger business goals accompanied by a quality customer experience and provide partners with insights based on the voice of the customer.
• Define and implement basic prioritization frameworks that are aligned with high- level business strategy.
• Own data analysis and visualization, and communicate the project outcomes/impact to various partners to aid strategic decisions for our product’s improvements including support experiences for all customers.

Basic Qualifications

• A Bachelor's Degree or equivalent experience
• Minimum 3 years of project management experience- handling complex, dynamic projects from beginning to end.
• Excellent organizational skills - You effectively prioritize work to target the highest-impact issues first.
• Problem-solving attitude - the ability to self-serve, investigate and get the data we require will make you much more effective in this role. A self-starter attitude is a must!
• Analytical approach - You are able to diagnose problems, identify root cause issues, and action them through project definition and execution.
• Excellent written and verbal communication skills including the ability to monitor, measure and share project results/impact in an effective manner to a senior audience.
• Experience running cross-functional projects and a large, complex web of partners, powered by analytical insights.
• A successful history of using data to drive quantifiable change, continuous improvement initiatives, and cross-functional decision making.
• Advanced/Fluent English skills.

Preferred Qualifications

• High-growth operations or startup experience
• Familiarity with support/customer operations
• SQL knowledge
• Six Sigma, Organisational Change, and/or Project Management certifications

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .